IF YOU’RE UNHAPPY

At Ovation Home Loans, we pride ourselves in doing a good job and keeping our customers happy. But sometimes we may get things wrong. If you’re not completely satisfied with our service, please get in touch so we can put things right.

Once we’ve understood what happened, We'll work hard to promptly solve the problem. Where appropriate we’ll offer compensation.

To make a complaint, follow these steps:

Step one
If you’re unhappy with our service, please let us know using the contact information below:

Email: feedback@ovationhomeloans.com

Telephone: 866-264-7599

In person or in writing at:
Ovation Home Loans
2301 Campus Drive
Suite 100
Irvine, CA 92612

When we receive your complaint we’ll make every effort to resolve it immediately.  We know sometimes this isn’t possible, so we’ll do everything we can to fix the problem within five working days.

Step two
If you’re not happy with the solution offered in step one, or feel your complaint hasn’t been handled in the way you would’ve liked, your complaint can be escalated to a manager for independent review. We’ll let you know the outcome of the review within five working days.

Step three
If you still feel your complaint hasn’t been resolved satisfactorily or handled as you expected, it will be escalated to an Ovation Home Loans director. The director will objectively review your complaint and issue a final response.